<ul><li>Installing and configuring hardware and software components to ensure usability.</li><li>Troubleshooting hardware and software issues.</li><li>Repairing or replacing damaged hardware.</li><li>Upgrading the entire system to enable compatible software on all computers.</li><li>Installing and upgrading anti-virus software to ensure security at the user level.</li><li>Performing tests and evaluations on new software and hardware.</li><li>Providing support to users and being the first point of contact for error reporting.</li><li>Establishing good relationships with all departments and colleagues.</li><li>Managing technical documentation.</li><li>Conducting regular system backups.</li><li>Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision.</li></ul>